Stage 1

Introduce Yourself

If your resume and application are a good match for the role, we’ll invite you to take part in a one-way video interview.

In this step, you’ll record answers to 5 short questions, taking less than 25 minutes.

Stage 2

Hiring Manager

30 minutes with the Hiring Manager.

This stage focuses on an in-depth exploration of your functional expertise as it relates to the role. You’ll be asked to share real-life examples from past experiences that highlight your skills, strategic thinking, and problem-solving abilities in relevant scenarios.

Additionally, this is your opportunity to ask any questions you may have—whether about the role, the team, or the company culture. We value transparency and encourage you to use this time to ensure Pinpoint aligns with your career aspirations and values.

Stage 3

Assessment

This round is a live, screen-shared session where you’ll work through a few realistic customer support scenarios. The focus is on how you think, prioritise, and communicate under time pressure—not on having perfect answers. You’ll be typing your responses into a shared doc, with time for follow-up questions and a chance to ask your own at the end.