Help us change the way companies hire.
We're rewriting the rules of recruitment, and we're looking for ambitious people to build it with.
We're for the curious, the creators, and the problem solvers.
We're changing the way companies hire and rewriting the rules of recruitment, making it easier for in-house recruiters to attract, hire, and retain the right people. If you want to learn fast, make real impact in a fast-paced business, and grow your career, you're in the right place.
Hundreds of applications. Sixteen places. No tool worth using.
In 2018 our CEO and co-founder Tom Hacquoil was running a coding course in Jersey. Sixteen places, hundreds of applicants, and every applicant tracking system he tried was either too clunky to configure or too basic to be any use. He built a better one with two friends, Bill Rogers and Tom Luce, and that is still the job.
Eight years on we have never made anyone redundant, we bootstrapped to five hundred customers before taking a penny of investment, and more than a thousand organisations now hire on Pinpoint.
Judge us on what other people say
100% approve of our CEO
Hear it from the people who do the work
"Pinpoint is the most genuine, no-nonsense place I've worked. Leadership is transparent and brings people on the journey, and getting buy-in never feels like an uphill battle."
"Each day I feel like I'm being pushed outside my comfort zone to improve my skills and learn new things. The growth I've experienced since starting here is tremendous. Pinpoint gives me the autonomy needed to try new things and test ideas."
"We care about people. We care about progression. We care about rewarding our team for the fantastic work they do. We couple this with radical transparency to create a culture where everyone feels valued."
"The unwavering support from every member of the team empowers you to do your job to the best of your ability. With a lot of room to grow, I'm excited about the future with Pinpoint and where we can go."
"The team here is incredibly high-level and I'm constantly learning. Everyone is respectful of each other's time. My voice is valued and I feel safe expressing myself in any discussion."
"Pinpoint is one of the most transparent organisations I've worked for. They trust you to do your job, but there's a very smart network to learn from. This is the place for people that want to drive their careers and learn quickly."
"It's rare to find a workplace that genuinely values what makes you different. At Pinpoint, I'm encouraged to speak up, share my perspective, and help shape how we improve. I feel privileged to work alongside such an entrepreneurial team."
"One of the best things about working at Pinpoint is the supportive, collaborative environment. I feel valued at every level, from leadership through to my peers. You're encouraged to grow, take on new challenges, and level up, just genuine support."
"I'm fortunate to work with a team of highly skilled colleagues who provide support and listen to my ideas. I consider myself lucky to work with a product I can genuinely endorse, and I believe I'm making a difference in our customers' daily lives."
"Each day I feel like I'm being pushed outside my comfort zone to improve my skills and learn new things. The growth I've experienced since starting here is tremendous. Pinpoint gives me the autonomy needed to try new things and test ideas."
"We care about people. We care about progression. We care about rewarding our team for the fantastic work they do. We couple this with radical transparency to create a culture where everyone feels valued."
"The unwavering support from every member of the team empowers you to do your job to the best of your ability. With a lot of room to grow, I'm excited about the future with Pinpoint and where we can go."
"The team here is incredibly high-level and I'm constantly learning. Everyone is respectful of each other's time. My voice is valued and I feel safe expressing myself in any discussion."
"Pinpoint is one of the most transparent organisations I've worked for. They trust you to do your job, but there's a very smart network to learn from. This is the place for people that want to drive their careers and learn quickly."
"It's rare to find a workplace that genuinely values what makes you different. At Pinpoint, I'm encouraged to speak up, share my perspective, and help shape how we improve. I feel privileged to work alongside such an entrepreneurial team."
"One of the best things about working at Pinpoint is the supportive, collaborative environment. I feel valued at every level, from leadership through to my peers. You're encouraged to grow, take on new challenges, and level up, just genuine support."
"I'm fortunate to work with a team of highly skilled colleagues who provide support and listen to my ideas. I consider myself lucky to work with a product I can genuinely endorse, and I believe I'm making a difference in our customers' daily lives."
How we work together
We move fast
Respecting people means valuing their time. We don't make people wait. We prioritise, get the right stuff done, and support ambitious career growth.
We remember to be human
We care about everyone who interacts with us and our product. We treat coworkers, customers, and candidates with respect, and speak with kindness and honesty.
We find flexible solutions
We can't win by doing what everyone else does. So we get scrappy, think outside the box, and thrive in ambiguity to get real results.
We bring an owner's mindset
We all own a piece of the company. We hold ourselves accountable, use time and money thoughtfully, and keep growing ahead of the company.
A snapshot of life here
Be the HOFF
Human. Owner's mindset. Fast. Flexible. Say the initials out loud and you get HOFF, so rather than pretend we had not noticed, the weekly award for living them is named after the man himself, David Hasselhoff. The values are not wall art here. They turn up constantly in how people talk about each other's work.
A learning budget that does not have to be about work
What people have spent it on recently: a pottery course, powerboat level 2, drum lessons, a first climbing lesson, and one person learning to swim again.
Onboarding is a person, not a reading list
Eight sessions with your onboarding buddy are in your calendar before you start. Not your manager, not your mentor, no say in whether you pass probation. That is the point, because it means you can ask them anything. Around it sits a thirty, sixty, and ninety day plan.
We ask everyone what would make them leave, and act on the answers
A yearly stay interview with our People lead, a quarterly pulse survey, and a quarterly anonymous survey. Small things get fixed on the spot. The themes go to the leadership team and become projects.
The board pack goes to the whole team
Followed by a live session where anyone can ask the CEO anything, anonymously. Followed by a short survey asking whether that session was worth your time.
We would rather you logged off
Our CTO said it in Slack explicitly, for the avoidance of doubt: working a weekend is never something he asks for or expects. Holiday is unlimited, and the average person here takes five and a half weeks of it. Family, rest, and headspace are important here, and nobody has to perform availability to prove they care.
The honest version
Most careers sites leave this part out. Better you rule yourself out here than four weeks into a process.
What you will probably like
- Nobody hands you a playbook. You get context, a clear outcome, and the trust to work out the how.
- Plans, numbers, and reasoning get shared rather than filtered.
- Ask anyone what they are working on and they can tell you why it matters.
- When we ask the team what makes this place good, the answer is almost always the other people.
The trade-offs
- The pace is real and the teams are lean.
- You will carry more surface area than you would at a company three times our size.
- Some weeks that is the best thing about the job. Some weeks it is not.
- Progression is built per team, not as one company ladder, and the newest functions are still writing theirs.
When this is not the right fit
- You want a defined lane and a queue of tickets waiting for you.
- You would rather be told what to do than decide it.
- You would rather sit out the AI shift. Most of our product code is now written with AI and we expect everyone to be using these tools in real work.
Benefits with real substance
Comprehensive healthcare
Excellent medical, dental, and vision coverage for you and your family.
Unlimited holidays
Time to rest and recover, without restrictive holiday limits.
Equity with real upside
You contribute to the team's success, so you deserve to share in it.
Retirement matching
A competitive plan to help you hit your long-term financial goals.
Mental health support
Immediate, unlimited access to counselling for every employee via Spill.
Fully paid parental leave
Up to 16 weeks of paid leave to support new parents.
Flexible, remote working
Work when and where you're most productive, early bird or night owl.
Learning budget
Annual funds for your personal and professional development.
Everyone here is remote
Remote here does not mean alone. We employ across six countries and two time zone bands, fly teams together about once a quarter, and run a London co-working day every week for anyone who wants one.
Product is not a black box here
Thirty people build Pinpoint for 1,000+ companies, working in ten squads that each own a piece of the product end to end.
The route from noticing something to seeing it shipped is written down, so it works the same whether you sit in Support, Sales, or Implementation.
Product
Engineering
Design
Building Pinpoint
A written newsletter about what R&D built that week, aimed squarely at people who do not write code. Real numbers, plain English, and a signed note from our CTO.
The early access demo
Product demos what is about to ship. The whole company is on the invite, not just R&D. Questions asked in that room can even change the product.
Work shown while it is still warm
Sketches, prototypes, and half-built features go into an open channel for anyone in the business to see. Roadmap changes get announced by a person, including the ones where something slipped.
Four stages, and what each one actually covers
The full outline is in every job posting, and our VP of Talent will walk you through the timeline on your first call.
Talent conversation
This first conversation is about getting to know you and making sure the basics line up. We'll spend time on your motivations, background, and expectations, and ask questions that help us see how you'd thrive in a high growth startup with a complex, evolving product. We'll also look for how your approach aligns with the values that guide how we work at Pinpoint.
We'll align on salary expectations, process, and timeline. And of course, you'll have the chance to ask your first questions and decide if Pinpoint feels like the right environment for you.
Functional expertise
This stage is a deep dive into your functional expertise. We'll ask you to share real examples from your past experience that show how you've solved problems, built skills, and driven results in areas directly related to the role.
It's also your chance to get under the hood of the role itself: the expectations, the team, and how the work connects to Pinpoint's goals.
Skills assessment
This is where you show us how you'd approach real work at Pinpoint. We'll give you clear written instructions and keep the time commitment reasonable. Paying for an assignment is not standard practice and we think it should be, because your time is worth something and it sets the tone for how we will treat you here.
Culture and direction
It's a chance for you to ask questions directly about our culture, vision, and direction, and for both sides to double check that the fit feels right.
How we use AI (and how we don't)
AI plays a small, supportive role in how we hire. It helps us work efficiently, but it never decides outcomes. Our team reviews every application and makes every hiring decision.
How we use AI today
- To capture notes during interviews
- To help improve job descriptions, emails, and scorecards
- To review applications thoughtfully at scale, never to decide who moves forward
What we expect from you
- Polishing a resume with AI is fine, as long as it reflects your real experience
- Any assignment must be your own original thinking
- No AI-generated answers during live interviews
Frequently asked questions
Before you hit apply
We only ever contact you from an @pinpointhq.com address
We will never ask for payment, bank details, or identity documents before a written offer, and we do not interview over text only chat apps. If something looks off, forward it to careers@pinpointhq.com and we will confirm.
Ask for what you need, at any point
Adjustments such as a different format, a break, or captions. Email careers@pinpointhq.com. It has no bearing on your application and it is not recorded against you.
A person reads every one
Not a filter, not a score, a person. You will always get an answer, and if you interviewed you will get specific feedback rather than a template. We run this whole process on our own product.
Help us change the way companies hire.
Pinpoint is the most genuine, no-nonsense place I've worked. Leadership is transparent about decisions and brings people on the journey rather than just announcing where you've arrived. Getting buy-in never feels like an uphill battle — people go beyond their remit, knowledge sharing is actively encouraged, and everyone cares about the bigger picture, not just their slice of it.Julia Caulfield, Operations Manager
A company with a progressive & positive culture that practices what it preaches. Great camaraderie across teams, centred around enjoying fulfilling work & creating a great product.
Our Values
We move fast
So we don’t make people wait. We prioritize and get the right stuff done. We celebrate high achievement and support ambitious career growth. We keep pace with our coworkers and our customers.
We remember to be human
We find flexible solutions
We bring an owner’s mindset
Benefits
To that end, we offer some great benefits.
Comprehensive healthcare
Unlimited holidays
Equity with real upside
Retirement matching
Fully paid parental leave
Flexible, remote working
Learning budget
Want more info?
Testimonials
Madison Batts, Sales Account Executive
Ellis Turmell, Chief Operating Officer
Hugo O'Neill, Sales Account Executive
Leo Melo, Senior Software Developer
Dave Edwards, Product Manager
Julia Caulfield, Operations Manager
Jennifer Bywater, Customer Support Specialist
Abbie Hawkins, Sales Team Lead
Cesarina Garcia, Customer Support Specialist
Employee Satisfaction
Diversity, Equity, and Inclusion
Our commitment includes hiring a diverse and representative workforce at all levels of the organization, fostering an inclusive workplace where all dimensions of diversity (both readily visible and not) are fully embraced, and ensuring every employee feels valued, respected, heard, and therefore can reach their full potential.
We recognize that true inclusivity is reflected in everyday interactions and shared expectations, not just in policies. We set clear expectations, benchmark our culture, offer safe space for concerns, feedback, and issues and have a zero tolerance policy when it comes to discrimination and harassment.
How we use AI (and how we don’t)
AI plays a small, supportive role in how we hire. It helps us work more efficiently, but it never decides outcomes. Our team reviews every application and makes every hiring decision.
If you have any questions now or during our interview process, please don’t hesitate to reach out to careers@pinpointhq.com
How we use AI today
- To capture notes during interviews.
- To help us improve job descriptions, emails, and interview scorecards.
- To help us review applications thoughtfully and at scale, never to decide whether someone moves forward or is rejected.
What we expect from you
- We understand that AI tools can be helpful for polishing a resume or checking grammar. That's completely fine, so long as everything you share accurately reflects your own experience and skills.
- Should your interview process include an assignment, it's critical that the work you submit is original and represents your own thinking and approach.
- During live interviews, the use of AI tools to generate or reference answers in real time isn't permitted.
Current Opportunities
Don't worry if you don't see any roles you want to apply for now. Register your interest to allow us to contact you when a suitable role meeting your criteria comes along.