Our Hiring Process
- Stage 1
Introduce yourself
Selected candidates will be invited to complete a short one-way video interview (about 20–25 minutes).
You’ll answer a few quick questions so we can get a better sense of your experience and communication style—especially important in a customer-facing role like this.
You’ll answer a few quick questions so we can get a better sense of your experience and communication style—especially important in a customer-facing role like this.
- Stage 2
Hiring Manager
45 minutes with the Hiring Manager.
This stage focuses on an in-depth exploration of your functional expertise as it relates to the role. You’ll be asked to share real-life examples from past experiences that highlight your skills, strategic thinking, and problem-solving abilities in relevant ways scenarios.
This stage focuses on an in-depth exploration of your functional expertise as it relates to the role. You’ll be asked to share real-life examples from past experiences that highlight your skills, strategic thinking, and problem-solving abilities in relevant ways scenarios.
Additionally, this is your opportunity to ask any questions you may have—whether about the role, the team, or the company culture. We value transparency and encourage you to use this time to ensure Pinpoint aligns with your career aspirations and values.
- Stage 3
Live Assessment
If you make it to the final stage of our process, you'll be invited to complete a short, real-world support simulation.
We’ll give you clear written instructions before with very light prep work.
The session will be live (over Zoom) and designed to feel like a slice of the real job. We’re not looking for perfection—we’re looking for how you think, how you communicate, and how you show up under pressure.
- Stage 4
Executive
This will be an interview with our CEO, Tom.
This stage is designed to evaluate how your work history and experience translate into thriving within Pinpoint’s unique environment—a high-growth startup with a complex product and a lean, agile team.
This stage is designed to evaluate how your work history and experience translate into thriving within Pinpoint’s unique environment—a high-growth startup with a complex product and a lean, agile team.
We’ll focus on your ability to apply your skills effectively, adapt to challenges, and contribute meaningfully in a fast-paced, evolving landscape. You’ll also have the opportunity to ask questions and engage with a member of our leadership team, gaining valuable insights into Pinpoint’s vision and direction.