Anna Heaney

Hi, I'm Anna!

I'm the Director of Implementations at Pinpoint. My team owns everything that happens between a customer signing with us and them being properly live. That means configuring the platform around how they actually hire, ensuring they feel confident using the system, and making sure they're getting real value long before anyone calls the project "done".

Be curious. I want to see someone who wants to understand why a customer works the way they do, who asks the question behind the question, and who is genuinely interested in getting to the bottom of things.

Curiosity is also what makes this job possible. Customers expect you to be the expert in the room, and the product doesn't stand still - we ship monthly, so you'll need to keep pace with every release and know not just what's changed, but which of your customers will care. The people who do brilliantly here are the ones who go and have a play with a new feature the week it lands, because they want to know what it does. Not because anyone asked them to.

I look for initiative, too. Pinpoint isn't somewhere you'll be spoon-fed. You'll get guidance and direction, but you'll be expected to shape your role, own it, and deliver to a high standard. Show me where you've spotted something that needed doing and just done it.

And because this team is customer-facing, how you communicate really matters. Can you read a room, hold a tricky conversation, and explain something complicated to someone who's never seen it before? 

Ultimately, a company is only as good as its people. We hire people because they're smart and because they'll bring something the team doesn't already have - so come and show us how things should be done!