Frequently Asked Questions
How many interviews will there be?
We keep our process lean. Usually three stages, occasionally four. You'll always know exactly what to expect because we include the process outline in every job posting. In your first conversation, our recruiter will walk you through the full timeline and answer any questions you have.
What type of interviews do you conduct?
We mix behavioral, situational, and role-specific questions to get a complete picture of how you think and work. Many roles also include a short assignment or skills demo. Not a test for the sake of it, but a chance for you to show how you approach real problems.
Can you share more about the benefits?
You can find the full overview here, but in short: equity unlimited holiday, comprehensive healthcare, fully paid parental leave, a learning budget, and supplemental mental health support via Spill.
What’s Pinpoint’s runway?
We bootstrapped to 500+ customers and $5M ARR before raising private equity in 2023. We run on sensible unit economics, have never had layoffs, and are building for the long term, not the next funding round.
What if I'm interested in working here but don't see a relevant opening?
Don't worry if you don't see any roles you want to apply for now. Register your interest here to allow us to contact you when a suitable role meeting your criteria comes along.
What is your tech stack?
Our stack is pragmatic and maintainable: Ruby on Rails (6.x), React with TypeScript, PostgreSQL, Sidekiq, and CI/CD via CircleCI (moving to GitHub Actions). The full stack can be found here.
Where is the team based?
We're about 100+ people across 10+ countries, roughly 70% in the UK, 25% in the US, and the rest across Europe.
Will there be an assignment?
Sometimes. If so, it will always be the later stage, never early in the process, and we'll compensate you for your time. We keep these exercises lightweight and relevant, designed to help both sides confirm fit.
What does unlimited vacation/holiday mean?
Everyone at Pinpoint is encouraged to take real time off. Last year, the average was 5.5 weeks. We trust you to manage your energy and take breaks when you need them.
How would you describe the culture at Pinpoint?
No one's going to hand you a playbook. You'll get context, a clear outcome, and trust to figure out the how. People here tend to have strong opinions and aren't shy about sharing them. Debate is highly encouraged, and people throw ideas out freely. The best one wins, regardless of where it came from. If you spot a problem, you can fix it. You don't wait for someone to assign it to you.
The growth here tends to be real and fast. Because the team is lean and the problems are genuinely complex, you end up covering more ground than you would at a larger company. People regularly take on things they haven't done before. Not because they're asked to, but because the opportunity is there and the trust is given.
We're remote-first, so communication has to be intentional. People write well, document decisions, and stay in sync without leaning on meetings. That suits some people really well and doesn't suit others at all.
The pace is real. We ship weekly. Things change.
If you've ever felt like your current role was too slow, too siloed, or too far from the thing that actually matters, we're worth a conversation.
Is Pinpoint fully remote?
We're a remote-first company and nearly all roles are fully remote. We trust people to do their best work wherever they are. Some roles include occasional in-person time such as team offsites or client visits, and when that's the case we'll say so clearly in the job description.
What does work/life balance look like at Pinpoint?
We're a startup, so things move fast. Autonomy, trust, and flexibility are real here. We expect people to take ownership, and we also expect them to log off.
How does AI factor into working at Pinpoint?
We use AI across the business: in our product, in our workflows, and in how we hire. We expect people joining us to be genuinely curious about AI and actively using it in their work. Not cautiously, not occasionally. As a real part of how they get things done.
How does AI factor into your hiring process?
AI plays a small, supportive role. It helps us work efficiently. It never makes decisions. Every application is reviewed by a person, and every hiring decision is made by our team.
Can I use AI to help with my application?
Using AI to polish your resume or tighten your writing is fine. What matters is that everything you submit accurately reflects your own experience and skills. If your process includes an assignment, that work needs to be your own. We're assessing how you think, not how well you can prompt a model.
Can I use AI during a live interview?
No. Live interviews are a conversation, and we want to hear how you think. Using AI tools to generate or reference answers in real time isn't permitted. That said, we genuinely want people who use AI actively in their day-to-day work. We'll ask about it. Just bring your own thinking to the interview itself.
Can I learn more about the product?
A full demo of our product can be found here.
What if I need an accommodation during the interview process?
We want every candidate to have a fair, accessible experience. If you need any accommodations during the process, please let us know at careers@pinpointhq.com.
