Good to know
Frequently asked questions
How long does the process take?
Most processes take 3 to 4 weeks. We’ll share the full timeline and process on your first call, and you can always read about the process in full on the job posting.
What’s the salary for the role?
If the salary isn’t posted in the job description, we’ll cover it in your first conversation, so no one’s time is wasted.
What are the working hours?
9 to 5 in your time zone. No one is expected to work hours in a different time zone.
Which countries are you hiring in?
Depending on the role, we’re actively hiring in the US, the UK, Jersey, Portugal, Spain, Romania, and Poland.
Do you provide equipment?
Yes. You’ll get a laptop, and we offer additional equipment such as a monitor, keyboard, and mouse.
Are interviews recorded?
We use an AI notetaker in all interviews, so your interviewer can focus on the conversation. You’ll have the option to opt out in your interview invite.
How does AI factor into working at Pinpoint?
We use AI across the business: in our product, in our workflows, and in how we hire. We expect people joining us to be genuinely curious about AI and actively using it in their work: not cautiously, not occasionally, but as a real part of how they get things done.
Can I use AI on my application or in interviews?
Using AI to polish your CV or tighten your writing is fine, as long as everything you submit reflects your real experience. Any assignment must be your own original thinking. Live interviews are a conversation, so using AI to generate or look up answers in real time isn’t allowed. That said, we want people who use AI every day, and we’ll ask you about it.
How does career progression work?
Progression frameworks are built per team and are tied directly into our quarterly performance reviews, rather than one universal company ladder. Reviews open in the first two weeks of each quarter; you and your manager use your team’s framework to align on where you sit and set a development goal for the next quarter. Engineering, Sales, and CS all have established frameworks; newer functions get theirs as the team grows. Formal pay changes (cost-of-living adjustments and performance-based pay) are decided once a year, at the end of the Q4 review cycle.
How does the equity work?
All offers include share options. With the offer you’ll get the number of options, the strike price, and the vesting schedule (a standard 4-year schedule with a 1-year cliff) in writing, plus a plain-English walkthrough of what they could be worth and what exercising costs. Ask us anything about it.
What’s Pinpoint’s runway, and have you ever had layoffs?
We bootstrapped to 500 customers and £5M ARR before raising private equity in 2023, and more than 1,000 companies now hire on Pinpoint. We run on sensible unit economics and in 8 years we’ve never had layoffs. We hire deliberately rather than in bursts. The 2023 investment bought ambition, not a burn rate: room to build for the next decade, not pressure for a quick exit.
What is your tech stack?
Our stack is pragmatic and maintainable: Ruby on Rails, React with TypeScript, PostgreSQL, Sidekiq, and CI/CD via CircleCI (moving to GitHub Actions). See our full tech stack.
Can I learn more about the product?
Absolutely. Watch a full product demo.
